Frequently asked questions

Where is the store?

Visit us at 2715 Georgetown Drive NW, Cleveland, TN 37312 ↗.

What are your hours?

• Monday–Friday: 10 AM–5 PM
• Saturday: 1–5 PM
• Sunday: Closed

Can you hold an item for me?

Items are first come, first served unless they have been paid for. An item is only held once payment is received.

Held items must be picked up within 3 days unless other arrangements have been made.

Saving an item or sending us a message does not reserve it.

Do you deliver?

Yes! We can deliver bulky items, including assembled or boxed furniture. The minimum delivery fee is $25 for locations within 20 miles of the store.

Delivery beyond 20 miles is priced based on time and distance and is subject to our availability. Contact us to discuss delivery arrangements.

What is your return policy?

Electronic items, boxed items, and items that are not assembled have a 3-day return policy.

Clothing, bedding, mystery boxes, décor, and other items are final sale.

If you are unsure which policy applies to an item, please ask us before purchasing.

When do you get new inventory?

We get new inventory when possible and as space allows. It takes time to process and go through pallets, so we try to list new items daily.

Do you have items under $10?

Yes! These items are usually not listed on our website or in our Facebook group, so stop by the store to see what’s available.

Are prices negotiable?

Prices are based on retail value and are firm. If an item’s retail price has changed significantly since we last checked, we’re happy to take another look and adjust our price as necessary.

We run several sales throughout the year—that’s the best time to save even more!

Do you ship?

Yes! We can provide a shipping quote for a particular item. However, large or heavy items cannot be shipped. Contact us for more information.

Still have a question?

Send us a message and we’ll help.